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What makes a bioethanol heater a good choice for the environment?

Bioethanol is a renewable energy source which burns clean and produces no harmful emissions. It has a minimal carbon footprint and is a compelling alternative to fossil-fuelled heaters such as gas or wood-burning fireplaces and electric heating.

Bioethanol is classed as being easily biodegradable, miscible (able to be diluted) in water, and when it burns, the residual emission is carbon dioxide and water steam. It is completely composed of biological products, resulting in a neutral ecological balance - i.e. this infinite cycle of creation and combustion of energy makes bioethanol a carbon neutral fuel source.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

Why is it sustainable?

During combustion, the emissions from bioethanol produce heat, steam and a small amount of carbon dioxide. The carbon dioxide is then absorbed by plants and processed by photosynthesis to help the plant grow. This process makes bioethanol a carbon-neutral fuel source.

Why is it clean burning?

Bioethanol is a renewable liquid fuel produced from agricultural by-products which burn clean. The combustion of bioethanol results in a clean-emission producing heat, steam and a small amount of carbon dioxide.

What is bioethanol fuel?

Bioethanol (also known as methylated spirits or simply ethanol) is a form of renewable energy. It’s a clear, colourless liquid that’s commonly made from fermenting the sugar and starch components of plant by-products like sugarcane and grain crops.

Where is the best place to install an electric fireplace?

EcoSmart Fire’s electric fireplace series can be installed in any indoor space desiring heat and/or ambiance. Our fireplace inserts are widely used in both commercial and residential spaces including restaurants, office buildings, high rise condos, and residential homes. With adjustable heat, lighting, and other customizable features your modern electric fireplace can be enjoyed year-round.

View our manual for wall framing guidelines.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

What is the difference between gel and EcoSmart Fire’s ethanol fireplaces?

There are key differences between gel fireplaces and ethanol fireplaces in terms of operation and performance. Gel fireplaces are operated by inserting and lighting tin cans filled with gel. The cans act as the burner mechanism. Gel fireplaces do not produce a long coherent flame as known from ethanol fireplaces and can be difficult to extinguish. EcoSmart Fire’s ethanol fireplaces use a clean burning liquid fuel made with fermented plants. The fuel is housed in a ethanol burner that allows for safe and easy operation. Ethanol fireplaces produce a beautiful, vibrant dancing flame. Gel fuel should never be used within an ethanol fireplace.

Where do I buy ethanol fuel for my ethanol fireplace?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. e-NRG has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. Use of any other fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

Why use an ethanol fireplace?

An ethanol fireplace is an eco-friendly and cost-effective alternative to gas fireplaces and wood burning fireplaces. Enjoy the warmth and aesthetic benefits of a traditional fireplace without the smoke, soot or ash in your home. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors.

What maintenance is required for electric fireplaces?

There is very little maintenance involved with your electric fireplace. We recommend dusting your electric fireplace regularly to avoid build-up. You may also use a simple glass cleaner on your screen to maintain the polished look.

When will my order arrive?

Once you have received confirmation that your order has been shipped please allow 1-9 business days for transportation of your order.

Hazardous flammable materials (HAZMAT) require special handling, so please remember that your delivery will take just a little longer than normal deliveries.

Why use an electric fireplace?

There are many reasons to choose an electric fireplace insert over other heating options such as wood-burning and gas fireplaces.

Cost: Electric wall fireplaces are the most cost-effective fire solution available, operating at just pennies a day. Additionally, using an electric fireplace for zone heating can reduce your utility bill by 20-40%.

Realism: Low energy LED flame technology produces a warm glow and vibrant flickering flame for the most realistic electric fireplace. Featuring accent elements like logs, coals or glacier glass media, and an industry-leading ember bed with a pulsing burner effect, EcoSmart Fire’s modern electric fireplaces are nearly indistinguishable from a real fire. Best of all, you can enjoy the ambiance of a warm glowing fire with or without heat year-round.

Safety: With a low energy LED powered flame and a cool to the touch safety screen, electric wall fireplaces are the safest fire solution available making them ideal for busy commercial spaces or homes with children and pets.

What is the shelf life of e-NRG bioethanol fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 69°F).

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

Payment Methods

What is your returns/exchange/refund policy?

In the event you change your mind about something you have ordered, a 15% restocking fee will be applicable. Unopened, unused, uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Please note e-NRG bioethanol is not eligible for return.

Original freight costs are not refunded and items must be returned in their original packaging unless otherwise agreed by EcoSmart Inc in writing. If you no longer have the original packaging, replacement packaging may need to be sent at your cost, to be deducted from any credits or exchanges. Return shipping costs will be charged at their actual rate.

Credit notes, refunds or release of replacement items will be issued within 7 business days following the receipt and full inspection of the returned item.

What should I do if there is an item missing from my order?

If any items or parts are missing from your order, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, items cannot be reported as missing due to the limitations imposed by the carriers shipping the products.

Where do you deliver?

Online ordering is available only in the United States and Canada. Shipping is free unless otherwise noted. If shipping to Hawaii, Alaska, Yukon Territory, Northwest Territories, Nunavut, and Newfoundland, please contact us for a custom shipping quote.

If you are located in Mexico, Central or South America, we’d be happy to assist you and your purchase by phone. Please contact us at +1 (888) 590 3335.

If you are located in Nantucket, MA, we offer free shipping on e-NRG fuel to Cape Cod, MA. Buyer will need to coordinate shipping to Nantucket. For more information please contact us at +1 (888) 590 3335.

Will e-NRG ship with my EcoSmart Fire?

e-NRG ships separately from our St. Louis warehouse. If your order includes e-NRG and EcoSmart Fire, you will receive a separate confirmation for e-NRG. We do our best to closely align the delivery of each shipment so you can begin using your EcoSmart Fire immediately.

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