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Where is the best place to install an electric fireplace?

EcoSmart Fire’s electric fireplace series can be installed in any indoor space desiring heat and/or ambiance. Our fireplace inserts are widely used in both commercial and residential spaces including restaurants, office buildings, high rise condos, and residential homes. With adjustable heat, lighting, and other customizable features your modern electric fireplace can be enjoyed year-round.

View our manual for wall framing guidelines.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

What is the difference between gel and EcoSmart Fire’s ethanol fireplaces?

There are key differences between gel fireplaces and ethanol fireplaces in terms of operation and performance. Gel fireplaces are operated by inserting and lighting tin cans filled with gel. The cans act as the burner mechanism. Gel fireplaces do not produce a long coherent flame as known from ethanol fireplaces and can be difficult to extinguish. EcoSmart Fire’s ethanol fireplaces use a clean burning liquid fuel made with fermented plants. The fuel is housed in a ethanol burner that allows for safe and easy operation. Ethanol fireplaces produce a beautiful, vibrant dancing flame. Gel fuel should never be used within an ethanol fireplace.

Where do I buy ethanol fuel for my ethanol fireplace?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. e-NRG has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. Use of any other fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

Why use an ethanol fireplace?

An ethanol fireplace is an eco-friendly and cost-effective alternative to gas fireplaces and wood burning fireplaces. Enjoy the warmth and aesthetic benefits of a traditional fireplace without the smoke, soot or ash in your home. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors.

What is an ethanol fireplace insert?

EcoSmart Fire’s fireplace inserts are ready to install heating appliances that include single or multiple ethanol burners within a designed zero-clearance enclosure. Choose from over 219 single sided, double sided, bay, peninsula, island, and bench fireplace styles at multiple lengths. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. Simply secure the ethanol fireplace insert in the framework, finish the surround, and it’s ready for use. EcoSmart Fire’s ethanol fireplace inserts can be installed virtually anywhere - in walls, cabinets, small spaces, high rise buildings, commercial spaces, indoors and outdoors.

What is an ethanol fire pit table?

EcoSmart Fire’s ethanol fire pit tables are available in multiple styles, heights, and finishes to fit your design brief. With ample tablespace for food and drinkware, our ethanol fire tables are the perfect centerpiece for entertaining. Install your ethanol table outdoors to create a space to enjoy year round or set indoors to function as a coffee table while providing a luxurious ambiance.

What is a freestanding ethanol fireplace?

Created as standalone units, EcoSmart Fire’s freestanding fireplaces can be assembled in under 5 minutes. These units are completely self-contained and offer the same clean burning flame as our ethanol fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, EcoSmart Fire’s portable ethanol fireplaces offer the luxury of fire without any of the restrictions. You can even relocate the units from room to room as your heating needs change.

What is an ethanol fireplace burner?

EcoSmart Fire’s ethanol fireplace burners allow you to bring your vision to life and create a truly unique and custom fireplace. Completely self-contained, our ethanol burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. Easily integrate a round, square, or linear ethanol burner into media units, cabinetry, walls, pillars, stone benches and more to create your custom ethanol fireplace design. EcoSmart Fire’s ethanol fireplace burners are available in a range of sizes and can be placed side by side for a longer flame.

What is an ethanol fireplace?

An ethanol fireplace is a ventless fireplace that is powered by bioethanol fuel. Plants like corn or sugarcane are fermented to make bioethanol fuel. Ethanol fireplaces produce a beautiful, warm and vibrant flame. Clean burning and eco-friendly, ethanol fires release heat, carbon dioxide (the same stuff we exhale) and steam. Ethanol fires do not require a chimney, vent, gas line, or electricity and can be installed virtually anywhere - indoors or outdoors. EcoSmart Fire offers a variety of ethanol fireplace options including ethanol burners for a custom fireplace design, freestanding and portable fireplaces, ready to install built-in wall ethanol fireplace inserts, and ethanol fire pits and fire tables.

What maintenance is required for electric fireplaces?

There is very little maintenance involved with your electric fireplace. We recommend dusting your electric fireplace regularly to avoid build-up. You may also use a simple glass cleaner on your screen to maintain the polished look.

When will my order arrive?

Once you have received confirmation that your order has been shipped please allow 1-9 business days for transportation of your order.

Hazardous flammable materials (HAZMAT) require special handling, so please remember that your delivery will take just a little longer than normal deliveries.

What is an electric fireplace insert?

There are many types of indoor electric fireplaces including freestanding and built-in models. EcoSmart Fire’s Electric Fireplace Series is designed to be framed by wood or metal studs and installed into a wall. With low energy LED flame technology, our electric fireplace inserts resemble an authentic open flame fireplace. Recessed into a wall, the electric fireplace displays sleek linear lines for a luxurious modern finish. An existing gas fireplace or wood burning fireplace can be converted into an electric fireplace. Please speak with a specialist for more information.

Why use an electric fireplace?

There are many reasons to choose an electric fireplace insert over other heating options such as wood-burning and gas fireplaces.

Cost: Electric wall fireplaces are the most cost-effective fire solution available, operating at just pennies a day. Additionally, using an electric fireplace for zone heating can reduce your utility bill by 20-40%.

Realism: Low energy LED flame technology produces a warm glow and vibrant flickering flame for the most realistic electric fireplace. Featuring accent elements like logs, coals or glacier glass media, and an industry-leading ember bed with a pulsing burner effect, EcoSmart Fire’s modern electric fireplaces are nearly indistinguishable from a real fire. Best of all, you can enjoy the ambiance of a warm glowing fire with or without heat year-round.

Safety: With a low energy LED powered flame and a cool to the touch safety screen, electric wall fireplaces are the safest fire solution available making them ideal for busy commercial spaces or homes with children and pets.

What is the shelf life of e-NRG bioethanol fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 69°F).

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.

What is your returns/exchange/refund policy?

In the event you change your mind about something you have ordered, a 15% restocking fee will be applicable. Unopened, unused, uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Please note e-NRG bioethanol is not eligible for return.

Original freight costs are not refunded and items must be returned in their original packaging unless otherwise agreed by EcoSmart Inc in writing. If you no longer have the original packaging, replacement packaging may need to be sent at your cost, to be deducted from any credits or exchanges. Return shipping costs will be charged at their actual rate.

Credit notes, refunds or release of replacement items will be issued within 7 business days following the receipt and full inspection of the returned item.

What should I do if there is an item missing from my order?

If any items or parts are missing from your order, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, items cannot be reported as missing due to the limitations imposed by the carriers shipping the products.

Where do you deliver?

Online ordering is available only in the United States and Canada. Shipping is free unless otherwise noted. If shipping to Hawaii, Alaska, Yukon Territory, Northwest Territories, Nunavut, and Newfoundland, please contact us for a custom shipping quote.

If you are located in Mexico, Central or South America, we’d be happy to assist you and your purchase by phone. Please contact us at +1 (888) 590 3335.

If you are located in Nantucket, MA, we offer free shipping on e-NRG fuel to Cape Cod, MA. Buyer will need to coordinate shipping to Nantucket. For more information please contact us at +1 (888) 590 3335.

Will e-NRG ship with my EcoSmart Fire?

e-NRG ships separately from our St. Louis warehouse. If your order includes e-NRG and EcoSmart Fire, you will receive a separate confirmation for e-NRG. We do our best to closely align the delivery of each shipment so you can begin using your EcoSmart Fire immediately.

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