What is bioethanol fuel?

Bioethanol (also known as methylated spirits or simply ethanol) is a form of renewable energy. It’s a clear, colourless liquid that’s commonly made from fermenting the sugar and starch components of plant by-products like sugarcane and grain crops.

How is bioethanol made?

Bioethanol, or simply ethanol, is a renewable energy source made by fermenting sugars and starch components of plant by-products (mainly sugarcane and crops like grain) using yeast. It is also made from corn, potatoes, milk, rice, beetroot and, more recently, grapes.

Why is it sustainable?

During combustion, the emissions from bioethanol produce heat, steam and a small amount of carbon dioxide. The carbon dioxide is then absorbed by plants and processed by photosynthesis to help the plant grow. This process makes bioethanol a carbon-neutral fuel source.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

Is Bioethanol easily obtainable?

Yes, you can have fuel delivered to public and private premises in many countries.

What are some key benefits – compared to other heating options?

When you choose ethanol as your fuel source over gas or wood, you are totally simplifying your installation requirements and costs. There's no flue or chimney required when burning ethanol, which means that you have the ultimate in design flexibility to achieve an open fire in so many more areas of your home - both indoors and out.

What are the benefits of this type of heating?

Environmental credentials: Bioethanol (methylated spirits) is a compelling alternative to fossil fuelled fires; it’s both environmentally friendly and energy efficient, without the harmful greenhouse gas emissions associated with gas or wood fires. Bioethanol is a renewable energy which burns clean and has a minimal carbon footprint.

Aesthetics: Bioethanol fires such as EcoSmart Fires look stunning – and create a design statement in many outdoor environments. In addition, burning bioethanol creates a beautiful, lively dancing flame that is simply mesmerising.

Versatility: The fact that bioethanol fires such as EcoSmart don’t have a flue or require any type of utility connection means they are portable and can be easily placed and moved to different parts of indoor and outdoor living spaces.

EcoSmart Fires are also hugely popular because they can be used for myriad purposes:

They can easily and effectively illuminate gardens, courtyard, pools and other alfresco areas. These fires provide a soft, alluring glow – without any connections.

They can cleverly highlight a water feature (either incorporated into the design of a water feature or alongside it)

They can create a stunning focal point when used as a key design feature – or the main focal point of a garden. They can also create cosy entertaining spaces that can be utilised year round.

What is a bioethanol fireplace?

A Bioethanol fireplace is an open fireplace that is fueled by bioethanol. A real flame is produced by the lighting of bioethanol, with a by-product being heat in the process. It is a fireplace that needs no flue for exhausting emissions, no utilities such as electricity or gas connection, and it uses a sustainable fuel source.

Do bioethanol fireplaces produce heat?

Yes, although it does depend upon the size of the fireplace and also the size of the room itself. But a fire of an appropriate size can produce a good level of heat when considered properly in terms of its actual output and how it is positioned in the space. Bioethanol fires are a secondary source of heat that deliver a myriad of lifestyle benefits that can’t be achieved from primary heat sources such as radiators or reverse cycle air conditioning.

Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

What does an ethanol fireplace bring to a living space?

Any living space can include an open fireplace design now that ethanol fireplaces are widely available and accepted as an effective source of heat. Whether you are building, renovating or renting, you can introduce an open flame appliance at any time.

What are some inspirational new looks and styles we are seeing in the ethanol fireplace industry?

Ethanol fireplaces are so seamless in their construction that the design of your fireplace really can be your own. Householders and design professionals are not limited to the look and feel of traditional fireplace design.Ethanol fireplaces like EcoSmart are designed for true design flexibility and our range of freestanding models, zero-clearance models and individual Burners enable a myriad of installation types.

Can I move my bioethanol fireplace indoor and outdoor?

Some freestanding models are designed for indoors & outdoors, which gives householders and design professionals ultimate flexibility. It is always important to check the local norms and safety laws.

Does using a bioethanol fire allow me to position it effectively in different areas of the room?

Potentially yes, as there are no connections needed. EcoSmart Fires are designed to provide flexibility - and if it’s a freestanding model it can be positioned almost anywhere.

Can I have a bioethanol fireplace in my rental apartment?

Yes, freestanding bioethanol fireplaces allow users to create a warm atmosphere in their homes with no need for installation, flue, ventilation or even electricity.

Can I uninstall my bioethanol fireplace and reinstall if I renovated?

Yes, you can do this by using a predetermined firebox with a bioethanol burner, which is the easiest way to install, refurbish and reinstall the fire again, due to its construction style and because it has no connections.

How much is bioethanol these days?

Based on calculations we've done in the USA, burning bioethanol is 35% cheaper than burning propane. The cost to burn bioethanol is a little more expensive than gas BUT that's only a talking point after you recover the significantly higher costs to install gas. Installing a bioethanol fire is significantly cheaper.

What are the benefits of using a bioethanol heater compared to heating your house with a reverse cycle air conditioner?

It’s important to understand the difference between “foundation” heating and occasional heating. Quite often these are two completely different yet complementary systems that work hand in hand. Reverse cycle air conditioning doesn't give you a beautiful flame and lifestyle benefits of an EcoSmart Fire. However, By combining reverse-cycle air conditioning and an EcoSmart Fire within your home you can have the ‘best of both worlds’ - effective heat and ambiance.

What are the benefits of a bioethanol fire?

Bioethanol fires like EcoSmart have a range of design and lifestyle benefits. The vast range of EcoSmart Fire models enables them to be used to enhance the ambiance of indoor and outdoor spaces within both residential and commercial environments - and the thousands of installations around the world are testament to this. It provides an environmentally friendly heating system that uses the cleanest, most efficient fuel source on the market.

How easy is it to install an ethanol fireplace?

There are different types of bioethanol fireplaces: there are freestanding models that require no installation; and there are others that are built-in fireplaces that are designed to be easily fixed into a stud wall or existing joinery. Overall, they are much easier to install than any gas or wood-burning fireplaces.

Does installing a bioethanol fireplace save me on construction costs?

Yes by using a bioethanol fire you reduce the need for multiple contractors, saving you time and money.

Do I need a Chimney, vent or flue?

You can install a bioethanol fireplace without a chimney or flue, because ethanol-fuelled appliances burn clean and do not contribute particulates or emissions to the indoor environment, unlike other fuel source appliances. They do not generate smoke, ash, soot or residue and ethanol fires burn odourless. The only combustion product is carbon dioxide (CO2) and water vapour in the same amounts as we exhale.

Can I use my existing fireplace even though the flue is blocked off?

Yes, with a bioethanol burner, you are able to bring back a real flame into your existing fireplace with no flue required. Bioethanol is a clean-burning fuel.

How do I clean my ethanol fireplace?

Bioethanol fireplaces are practically maintenance-free. Because the fuel burns clean, no cleaning is needed before or after use. Occasionally, you may need to clean any residues near the burner opening. This is due to dust or impurities in the air that got burned during operation. Mild soap and water or a stainless steel cleaner can be used to wipe off any residue.

EcoSmart Fires can be washed in hot water and some models can even be put in the dishwasher, enabling you to effortlessly remove dust, carbon residue, and denaturing agents found in the fuel.

Are bioethanol fireplaces flexible?

Bioethanol allows the opportunity to mimic a traditional timber or even gas fireplace without the need of mains, gas or a timber fuel source. Because of this, a bioethanol fireplace gives you the opportunity to have a fireplace in your apartment, house, office, restaurant, bar or hotel.

How safe is a bioethanol fuel?

Bioethanol is a very stable fuel source that when used in a bioethanol fireplace, combusts very evenly with no embers, soot, smoke or ash. It is completely contained within the burner unit so it cannot escape or be unpredictable in the combustion process - unlike, for instance, timber, which can be inconsistent with combustion or can even move in the fireplace setting, thus requiring guards and a hearth.

Do bioethanol fireplaces leave condensation during the burn process?

The moisture or water vapour created in the burning of the fuel is minimal and thus only adds to the air and not condensate on hard surfaces such as walls or glass/windows.

Are bioethanol fireplaces refilled?

EcoSmart Fires are easily filled with a proprietary safety jerry can, which features a special dispensing nozzle designed to use in dedicated filling points, which means it’s clean, safe and fast to refill and re-light to enjoy.

Are bioethanol fireplaces clearly marked with warning labels and safety advice?

All well-made bioethanol fireplaces will have clearly marked safety warnings, complete safety instructions and dedicated filling points and should comply with global regulations.

What features should I look for in a good bioethanol fireplace?

When looking for a reputable ethanol fire, you should look for safety compliance, safety accessories, solid stainless steel construction with no moving parts, in addition to dedicated and clearly marked filling points.

How do I light my bioethanol fireplace and shut it off?

The burner comes with a lighting rod to ensure the user is always at a safe distance when lighting the burner. The tip of the wand is dipped in the fuel then it is lit with a lighter. The tip is then placed on the burner opening. The same wand is used to extinguish the flame.

How can I reduce my carbon footprint?

Bio-friendly renewable fuel source - bioethanol - is used for bioethanol fires. This eliminates the release of by-products that create greenhouse emissions.

How popular are bioethanol fires?

Bioethanol fires are a well established category in the world of heating. They continue to grow in popularity around the world for both residential and commercial premises. For apartments and homes where gas isn’t an option, bioethanol fires are a fairly standard appliance. What was once viewed as an unusual feature is now a standard inclusion in many homes and commercial premises.

What are the latest trends with bioethanol fires?

Fire is the most requested add-on to any outdoor furniture setting and bioethanol solutions are the most flexible out there. Many architects prefer to design their own, which is a significant benefit when it comes to heating options. EcoSmart Fire offers the building blocks to be your own designer - indoors and outdoors. More and more bespoke fires are being created using EcoSmart Fire and we have designed a range that provides the ultimate in versatility.

How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

When will my order arrive?

Once you have received confirmation that your order has been shipped please allow 1-9 business days for transportation of your order.

Hazardous flammable materials (HAZMAT) require special handling, so please remember that your delivery will take just a little longer than normal deliveries.

What delivery services do you offer?

In accordance with regulations, all deliveries must be via ground only (air transport is not permitted). Tracking information will be provided to you via email at the time of dispatch confirmation. Should an item be out of stock we will contact you via telephone or email to confirm. Please note that we can only deliver within the continental United States.

Standard shipping is to the door only unless otherwise specified on the order. Additional charges may apply if the delivery address is changed after the order has shipped, if specific delivery dates are requested, or if the delivery company is required to make multiple delivery attempts.

Will e-NRG ship with my EcoSmart Fire?

e-NRG ships separately from our St. Louis warehouse. If your order includes e-NRG and EcoSmart Fire, you will receive a separate confirmation for e-NRG. We do our best to closely align the delivery of each shipment so you can begin using your EcoSmart Fire immediately.

My order hasn’t shipped yet. Can I make a change?

Orders can be altered or changed up to 24 hours prior to the scheduled ship date. Please contact us as quickly as possible at +1 (888) 590-3335 for further assistance.

Where do you deliver?

Online ordering is available only in the United States and Canada. Shipping is free unless otherwise noted. If shipping to Hawaii, Alaska, Yukon Territory, Northwest Territories, Nunavut, and Newfoundland, please contact us for a custom shipping quote.

If you are located in Mexico, Central or South America, we’d be happy to assist you and your purchase by phone. Please contact us at +1 (888) 590 3335.

If you are located in Nantucket, MA, we offer free shipping on e-NRG fuel to Cape Cod, MA. Buyer will need to coordinate shipping to Nantucket. For more information please contact us at +1 (888) 590 3335.

Can the driver call me 30 minutes prior to delivery?

Drivers are unable to call 30 minutes prior to delivery, but you can track the status of your FedEx deliveries online and freight carriers will call in advance to schedule a delivery appointment.

What happens if I am not home to receive the order?

Due to the COVID-19 Pandemic, we are not requiring a signature to ensure the health and safety of our customers and partner carriers. Therefore, your order will be left at your door and will require no-contact with the carrier.

What happens if my order is damaged?

In the rare occurrence that a product arrives damaged, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, the product cannot be reported as damaged due to the limitations imposed by the carriers shipping the products.

Please inspect your items at the time of delivery, note any damage to the packaging or items on the delivery receipt, and contact us as quickly as possible so we can resolve for you.

What should I do if there is an item missing from my order?

If any items or parts are missing from your order, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, items cannot be reported as missing due to the limitations imposed by the carriers shipping the products.

What happens if the product I receive is different to what I ordered?

If the product received is different from what you have ordered, or does not meet your expectations, please contact us as soon as possible via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery.

What is your returns/exchange/refund policy?

In the event you change your mind about something you have ordered, a 15% restocking fee will be applicable. Unopened, unused, uninstalled items can be returned or exchanged for up 180 days following the date of purchase. Please note e-NRG bioethanol is not eligible for return.

Original freight costs are not refunded and items must be returned in their original packaging unless otherwise agreed by EcoSmart Inc in writing. If you no longer have the original packaging, replacement packaging may need to be sent at your cost, to be deducted from any credits or exchanges. Return shipping costs will be charged at their actual rate.

Credit notes, refunds or release of replacement items will be issued within 7 business days following the receipt and full inspection of the returned item.

What does warranty actually cover?

We offer a full two year warranty from date of purchase on stainless steel parts including raw, linished and powder coated. Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for one year from the date of purchase.

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

How do I submit a warranty claim?

You will need to provide proof of purchase along with a description and images of the issue. Once you’ve gathered this information, please email all details to [email protected]. Your claim will be reviewed within 7 days and you will be contacted with a decision and the next steps, if applicable.

If I purchased from a retailer, can I contact MAD Design Group directly for warranty?

It is best to contact the retailer where you made your purchase. The retailer will help you resolve the issue or submit the warranty claim on your behalf.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.

Can I return my product without the original box and accessories?

In order to be fully covered under warranty, the product must be returned in its original packaging with accessories. If any items are missing, or if replacement packaging must be provided, the associated costs will be deducted from the credit or refund.

What happens if my product fails after the official warranty period?

Please contact us at +1 (888) 590-3335 or via email at [email protected] for advice and troubleshooting. If you purchased from a retailer, please contact the retailer directly.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

I never received an email confirmation for my order. What can I do?

Please contact us at +1 (888) 590-3335 or via email at [email protected] for further assistance.

Can I extinguish the fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. Please wait 60 minutes before relighting the ethanol after extinguishing it to let the ethanol cool. Built up vapours may cause a strong, initial ignition if the ethanol has not cooled long enough.

For all other brands refer to the manufacturer's instructions.

Is e-NRG bioethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Does e-NRG bio ethanol burn yellow or blue?

e-NRG Bioethanol is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your ethanol burning fireplace.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

What are the burn times and cost per hour for a quart/gallon?

Burn times and costs per hour vary by burner and condition of installation. For accurate burn times based on your installation type, please contact EcoSmart on (888) 670 3674.

Can I roast marshmallows or perform other cooking procedures over the fire?

e-NRG has been formulated and tested for burning purposes only. EcoSmart does not condone e-NRG to be used for any purpose other than for recommended use within our burners.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.

Are EcoSmart Fires easy to install?

EcoSmart Fires are designed to be easily installed and operated. Without the need for a flue or pipe connection, EcoSmart Fires are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact your local distributor.

Do you offer installation services?

All EcoSmart Fires Fireplace Inserts are designed to be easily installed and come with a simple set of instructions. The Freestanding and Outdoor ranges are easy enough to set up on your own. A builder, contractor, or cabinetmaker of your choosing will be able to complete your firebox insert project with straightforward framing. Our Fireplace Grates range provides the simplest conversion solution and can be installed as long as utilities have been shut off and the fireplace meets our clearance requirements. Installation is little more than placing the grate in your fireplace and closing the flue. Once that is done, you are ready to light your EcoSmart fire.

How long does it take to assemble?

There is virtually no assembly. Our Freestanding and Fireplace Grates ranges are designed to be placed into the desired location, secured into position, and operated immediately. Our Fireplace Inserts are designed to slot into place, secured and built around with your preferred finish – again a quick and easy installation – so your builder or interior designer will love you!

The longest part of the setup process is trying to figure out where you want to place it – be sure it complies with our clearance requirements particularly with regard to moving objects like curtains, tree branches and so forth.

Can EcoSmart Fires be installed everywhere?

Almost everywhere! EcoSmart Fires cannot be installed into small rooms that are less than our minimum room size which is burner specific. For all other installations, you must comply with our compulsory clearances and installation instructions. Approval from building authorities may be required prior to installation in your area. Please make sure you contact appropriate parties before installing your EcoSmart Fire.

Can I install a Fireplace Insert into my existing fireplace?

EcoSmart’s Fireplace Inserts are mostly used for new construction when an entirely new fireplace is desired for a given space. They are not designed for the conversion or remodelling of an existing masonry or gas fireplace but could be used if dimensions align. To convert an existing fireplace we recommend using our Fireplace Grates or Ethanol Burners as noted above. Ensure that the flue has been closed off and the relevant suppliers have officially detached all connections to utilities.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

I want a linear flame - what burners can achieve this?

EcoSmart’s XL500, XL700, and XL900 burners are all linear flame burners that can be installed into a variety of ways, including side by side. The size and number of burners you can install depends on the clearances available. Speaking with one of our Product Specialists can help you narrow down which burner is best for your project.

Can I use the Outdoor Collection indoors?

Yes. EcoSmart’s Outdoor Fireplaces use the same clean burning fuel and high quality burners as its indoor products. Conversely, our entire built-in fireplace inserts and ethanol burners can be installed in custom outdoor settings.

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

How to install a TV or AV equipment above an ethanol fireplace?

This design can be achieved as long as the TV is protected. You have 3 possible solutions:

Solution 1: The TV needs a non-combustible mantel/ledge to act as a heat shield

Solution 2: The TV needs to be recessed in a niche

Solution 3: The TV needs to sit back off the level of the flame

What is the shelf life of e-NRG bioethanol fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 69°F).

Why use an electric fireplace?

There are many reasons to choose an electric fireplace insert over other heating options such as wood-burning and gas fireplaces.

Cost: Electric wall fireplaces are the most cost-effective fire solution available, operating at just pennies a day. Additionally, using an electric fireplace for zone heating can reduce your utility bill by 20-40%.

Realism: Low energy LED flame technology produces a warm glow and vibrant flickering flame for the most realistic electric fireplace. Featuring accent elements like logs, coals or glacier glass media, and an industry-leading ember bed with a pulsing burner effect, EcoSmart Fire’s modern electric fireplaces are nearly indistinguishable from a real fire. Best of all, you can enjoy the ambiance of a warm glowing fire with or without heat year-round.

Safety: With a low energy LED powered flame and a cool to the touch safety screen, electric wall fireplaces are the safest fire solution available making them ideal for busy commercial spaces or homes with children and pets.

What is an electric fireplace insert?

There are many types of indoor electric fireplaces including freestanding and built-in models. EcoSmart Fire’s Electric Fireplace Series is designed to be framed by wood or metal studs and installed into a wall. With low energy LED flame technology, our electric fireplace inserts resemble an authentic open flame fireplace. Recessed into a wall, the electric fireplace displays sleek linear lines for a luxurious modern finish. An existing gas fireplace or wood burning fireplace can be converted into an electric fireplace. Please speak with a specialist for more information.

Do electric fireplaces look real?

Low energy LED flame technology produces a warm glow and vibrant flickering flame for the most realistic electric fireplace. Featuring accent elements like logs, coals or glacier glass media, and an industry-leading ember bed with a pulsing burner effect, EcoSmart Fire’s built in electric fireplace inserts are nearly indistinguishable from a real fire. Best of all, you can enjoy the ambiance of a warm glowing fire with or without heat year-round

Do electric fireplace inserts give off heat?

Our built-in electric fireplace inserts efficiently warm a room with three heat options - 2,500 BTU’s, 5,000 BTU’s, and no heat for all-season enjoyment.

How large of an area will my electric fireplace heat?

Our indoor electric fireplaces run on 120V and produce up to 5,000 BTUs. That's enough heat to warm approximately 450 square feet without turning up the central thermostat.

Are electric fireplaces efficient?

Electric fireplaces keep the heat where you need it. Traditional heating sources warm the entire house regardless of the room usage. Built in electric fireplace inserts allow you to zone heat by warming the room(s) you are using without having to turn up the central thermostat. This significantly reduces energy waste. Additionally, indoor electric fireplaces heat a room more efficiently than wood-burning fireplaces. This is because much of the heat produced in a wood-burning fireplace is lost through the chimney whereas indoor electric fireplaces are vent-free keeping the heat in the room.

Are electric fireplaces good for the environment?

Electric fireplaces reduce your carbon footprint. Wood fireplaces are bad for the environment because they require trees to be destroyed and release a large amount of carbon dioxide that contributes to the greenhouse effect. Indoor electric fireplaces are better for the environment because there are no emissions or fossil fuels involved.

How do electric fireplaces work?

Rather than relying on the combustion of wood or gas, heat is generated by running electricity through a heating element. Then, the heating coil and fan transfers warmth directly to the room. Unlike traditional fireplaces, the warmth stays in the room and is not lost through a chimney for maximum efficiency. The heating elements sit behind a cool to the touch glass screen allowing for safe operation around children and pets. To produce the dynamic feel of real flames, light from a low energy LED bulb bounces off of a rotisserie-style silver refractor with three-dimensional patterns that create the illusion of a flickering flame. Realistic electric fireplaces offer all the enjoyment of traditional fireplaces without the hassle. They don’t need a fuel source and they don’t require any of the cleanup or maintenance involved in utilizing wood, coal, or fuel.

Where is the best place to install an electric fireplace?

EcoSmart Fire’s electric fireplace series can be installed in any indoor space desiring heat and/or ambiance. Our fireplace inserts are widely used in both commercial and residential spaces including restaurants, office buildings, high rise condos, and residential homes. With adjustable heat, lighting, and other customizable features your modern electric fireplace can be enjoyed year-round.

View our manual for wall framing guidelines.

Are electric fireplaces difficult to install?

EcoSmart Fire’s Electric Fireplace Series is designed to be framed by wood or metal studs and installed into a wall. Our built in electric fireplace inserts require no gas line, no chimney, and no venting for a hassle-free install. A dedicated 15 amp circuit and a professional electrician will be required for installation.

View our manual for more information.

How do you plug in an electric fireplace?

Our electric fireplaces are designed to be built into your wall creating an authentic look. A dedicated 15 amp circuit and a professional electrician will be required for installation.

View our manual for more information.

How much does it cost to run an electric fireplace?

At just pennies a day, modern electric fireplaces are much cheaper than all other forms of heating. For comparison, electric wall fireplaces cost approximately 70% less to operate than a gas fireplace. Electric fireplaces can also be used as part of a supplemental zone heating strategy. Your built in electric fireplace insert can heat the room you’re currently using as opposed to raising your home’s central thermostat to heat every room. This helps decrease your monthly heating bill by at least 20-40%.

How do I turn my electric fireplace on or off?

Our electric fireplaces come with an easy to use remote control and a wall mounted control panel for convenient operating. You can adjust heat at three levels, the lighting intensity, and change the flame color from orange to blue all with a touch of a button.

How much does it cost to maintain an electric fireplace?

Electric fireplaces don’t require regular maintenance like gas or wood-burning fireplaces. There’s no need to purchase logs, fuel, kindling, or schedule a chimney sweep.

What maintenance is required for electric fireplaces?

There is very little maintenance involved with your electric fireplace. We recommend dusting your electric fireplace regularly to avoid build-up. You may also use a simple glass cleaner on your screen to maintain the polished look.

How often do I need to change the bulbs on my electric fireplace?

Your EcoSmart Fire electric fireplace is equipped with low energy LED Lamps that have a life span of up to 20 years.

Are electric fireplaces safe?

Electric fireplaces are the safest fire option available. While the flames may look real they are simply a beautiful illusion of light. In fact, our electric fireplaces are cool to the touch, making them a great choice for busy commercial spaces or families with children or pets.

Does the glass front of an electric fireplace get hot?

No, the heating elements are set behind the safety screens and do not get hot enough to burn. The glass front always remains cool to the touch and is perfectly safe for children and pets.

Do electric fireplaces give off any fumes or gases?

No, our fireplaces do not emit any fumes, CO2, smoke, emissions or any pollutants.

What is an ethanol fireplace?

An ethanol fireplace is a ventless fireplace that is powered by bioethanol fuel. Plants like corn or sugarcane are fermented to make bioethanol fuel. Ethanol fireplaces produce a beautiful, warm and vibrant flame. Clean burning and eco-friendly, ethanol fires release heat, carbon dioxide (the same stuff we exhale) and steam. Ethanol fires do not require a chimney, vent, gas line, or electricity and can be installed virtually anywhere - indoors or outdoors. EcoSmart Fire offers a variety of ethanol fireplace options including ethanol burners for a custom fireplace design, freestanding and portable fireplaces, ready to install built-in wall ethanol fireplace inserts, and ethanol fire pits and fire tables.

What is an ethanol fireplace burner?

EcoSmart Fire’s ethanol fireplace burners allow you to bring your vision to life and create a truly unique and custom fireplace. Completely self-contained, our ethanol burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. Easily integrate a round, square, or linear ethanol burner into media units, cabinetry, walls, pillars, stone benches and more to create your custom ethanol fireplace design. EcoSmart Fire’s ethanol fireplace burners are available in a range of sizes and can be placed side by side for a longer flame.

What is a freestanding ethanol fireplace?

Created as standalone units, EcoSmart Fire’s freestanding fireplaces can be assembled in under 5 minutes. These units are completely self-contained and offer the same clean burning flame as our ethanol fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, EcoSmart Fire’s portable ethanol fireplaces offer the luxury of fire without any of the restrictions. You can even relocate the units from room to room as your heating needs change.

What is an ethanol fire pit table?

EcoSmart Fire’s ethanol fire pit tables are available in multiple styles, heights, and finishes to fit your design brief. With ample tablespace for food and drinkware, our ethanol fire tables are the perfect centerpiece for entertaining. Install your ethanol table outdoors to create a space to enjoy year round or set indoors to function as a coffee table while providing a luxurious ambiance.

What is an ethanol fireplace insert?

EcoSmart Fire’s fireplace inserts are ready to install heating appliances that include single or multiple ethanol burners within a designed zero-clearance enclosure. Choose from over 219 single sided, double sided, bay, peninsula, island, and bench fireplace styles at multiple lengths. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. Simply secure the ethanol fireplace insert in the framework, finish the surround, and it’s ready for use. EcoSmart Fire’s ethanol fireplace inserts can be installed virtually anywhere - in walls, cabinets, small spaces, high rise buildings, commercial spaces, indoors and outdoors.

What are the benefits of a zero clearance ethanol fireplace insert?

EcoSmart Fire’s Flex Fireplace Series has the necessary clearances to combustible frame components already built-in meaning they can be framed with wood studs. This gives you the freedom to install your ethanol fireplace insert in small and unique spaces. When selecting a location for the fireplace it is important to consider the required minimum room sizes and clearances. Please reference our Flex Series installation manual.

Why use an ethanol fireplace?

An ethanol fireplace is an eco-friendly and cost-effective alternative to gas fireplaces and wood burning fireplaces. Enjoy the warmth and aesthetic benefits of a traditional fireplace without the smoke, soot or ash in your home. Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors.

Do ethanol fireplaces give off heat?

EcoSmart Fire’s indoor ethanol fireplaces are ventless, meaning all the heat stays in the room rather than escaping up a flue or chimney like it would with a traditional wood burning fireplace. Increased heat retention also means increased fuel efficiency. EcoSmart Fire’s collection of ethanol fireplaces offer a heat output ranging from 5,000 BTU - 20,000 BTU’s.

What are the benefits of outdoor ventless fireplaces?

EcoSmart Fire’s outdoor ethanol fireplaces offer the freedom to enjoy a warm fire in a variety of settings. Without the need for gas lines, or propane tanks, creating an outdoor gathering place with a warm flame at its center has never been easier. Our wide range of ethanol fireplace inserts, ethanol fire tables, and ethanol fire pits offer complete design freedom creating the perfect ambiance in your outdoor space. Contact us today and let us help you find the perfect fire solution for your project.

How large of an area will my ethanol fireplace heat?

The heat output of our indoor and outdoor ethanol fireplaces vary based on the model selected. When used indoors, EcoSmart Fire’s ethanol fireplaces comfortably heat between 215 sq feet and 700 sq feet.

Where do I buy ethanol fuel for my ethanol fireplace?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. e-NRG has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. Use of any other fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

Are ethanol fireplaces good for the environment?

EcoSmart Fire’s ethanol fireplace burners and fireplace inserts, when paired with our e-NRG bioethanol fuel are clean burning with the only byproduct being heat, steam and carbon dioxide (the same stuff we exhale). Unlike gas fireplace inserts and wood burning fireplace inserts, EcoSmart Fire’s ethanol fireplaces do not produce messy pollutants like soot, smoke, and ash.

What is the difference between gel and EcoSmart Fire’s ethanol fireplaces?

There are key differences between gel fireplaces and ethanol fireplaces in terms of operation and performance. Gel fireplaces are operated by inserting and lighting tin cans filled with gel. The cans act as the burner mechanism. Gel fireplaces do not produce a long coherent flame as known from ethanol fireplaces and can be difficult to extinguish. EcoSmart Fire’s ethanol fireplaces use a clean burning liquid fuel made with fermented plants. The fuel is housed in a ethanol burner that allows for safe and easy operation. Ethanol fireplaces produce a beautiful, vibrant dancing flame. Gel fuel should never be used within an ethanol fireplace.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

How do you install a freestanding or portable ethanol fireplace?

EcoSmart Fire’s freestanding ethanol fireplaces are designed to be placed into the desired location, secured into position, and operated immediately. We have outlined guidelines that include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Ask us for a model spec of your favorite fireplace.

How do you install a wall mounted ethanol fireplace?

Unlike gas fireplaces or traditional wood burning fireplaces, EcoSmart Fire’s ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. Simply secure the fireplace insert in the framework, finish the surround, and it’s ready for use. Our easy to follow Instruction Manual includes minimum room size and clearance requirements.EcoSmart Fire has a team of trade specialists dedicated to helping you find the perfect fire solution for your project. Contact us for technical support or for a free drawing review.

Are ethanol fireplace inserts difficult to install?

Unlike gas fireplaces or traditional wood burning fireplaces, our ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. They are simply mounted into the constructed main wall framework with the appropriate opening size for the fireplace insert selected. EcoSmart Fire’s ethanol fireplace inserts are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact us.

How does an ethanol fireplace work?

EcoSmart Fire’s ethanol fireplaces are self-contained, burning bioethanol fuel that is housed within the stainless steel container. A flame regulator controls and stabilizes the flame. With a designated filling area, and easy shut off mechanism, you can ignite the flame and turn it off in a matter of seconds. View this quick demonstration video to help illustrate the process.

How long will my ethanol fireplace burn?

Burn times for our ethanol fireplaces vay based on flame size and fuel capacity of the burner. EcoSmart Fire’s ethanol fireplaces will burn between 8-13 hours when full.

How do I fill my ethanol fireplace?

With EcoSmart Fire’s proprietary tools and procedures, filling your ethanol fireplace with e-NRG bioethanol fuel is fast and easy.

Step 1: Remove the bottle nozzle cap and carefully insert into the filling point

Step 2: Push and hold the green button. The nozzle will automatically stop filling once the reservoir is full.

Step 3: Replace the nozzle cap.

You can view a step-by-step filling video.

How do I turn my ethanol fireplace on or off?

With EcoSmart Fire’s proprietary tools and procedures, it is easy to turn your ethanol fireplace on and off.

Step 1: Extend the lighting rod and use the hook at the end to lift open the ethanol burner lid.

Step 2: Dip the end of the lighting rod into the burner to wet with ethanol fuel.

Step 3: Light the lighting rod and dip back into the ethanol burner to ignite the flame.

Step 4: To extinguish, use the hook at the end of the lighting rod to close the ethanol burner lid.

You can view a step-by-step lighting video.

Do ethanol fireplaces smell?

All heating appliances have their own smell be it gas, wood or electric - ethanol fireplaces are no different. e-NRG ethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. e-NRG ethanol fuel is the only fuel recommended for your EcoSmart Fire ethanol fireplace. e-NRG ethanol fuel has the lowest odor and longest burn time on the market. The nice thing about using ethanol is that it’s not dry like gas or smokey like wood.

Can I extinguish my ethanol fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire ethanol burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

How much does it cost to maintain an ethanol fireplace?

EcoSmart Fire’s ethanol fireplaces require little maintenance. It is important to keep the lid closed when not in use to keep debris out of the ethanol burner that can cause corrosion and damages. The 304 stainless steel tank is built to last a lifetime if proper cleaning procedures are done when needed.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Do I need to service my ethanol fireplace in any way?

Yes, normal maintenance and care is very important! Instructions are included in the Installation, Operating and Maintenance Manual supplied with your EcoSmart Fire product.

How do I clean my EcoSmart Fire ethanol burner?

Cleaning of the ethanol burner should be done only after you have used 50 litres of fuel or as soon as you notice a black residue forming around or on the burner. Before starting, make sure the burner is off, empty of ethanol, and at room temperature. Spray a multi-purpose cleaner on the surface of the burner and wipe with cloth, making sure to wipe in the direction of the grain. If material has fallen into the ethanol fireplace burner use a vacuum cleaner to remove debris through the burner opening. If your burner smells unusually strong after extensive use, remove the empty and room temperature burner from its surround and wash in hot, soapy water. Rinse thoroughly under running water and wait until the burner is completely dry before placing it back into its surround and reusing. View this video of the simple cleaning process here: https://youtu.be/VqHg9mXOc0U

Note: Stainless steel will rust or corrode over time if contamination or debris is not cleaned or removed immediately. When not in use, we recommend that you protect your ethanol fireplace from water damage or corrosion with a protective cover and the regular use of the burner lid included with your model.

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. The e-NRG fuel packaging, operational procedure, accessories and formula has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. We have not worked with or tested other bioethanol fuel brands in conjunction with our burners and cannot speak to their performance or safety. Other bioethanol fuel brands can also leave residue or unsightly staining. Use of any other ethanol fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

How safe are bioethanol fireplaces?

EcoSmart Fire’s operating tools, procedures, and proprietary technologies were developed with safety as our top priority. Made from 304-grade stainless steel, EcoSmart Fire’s ethanol fireplace burners go through a deep-draw fabrication process that eliminates the potential for dangerous leaks. Additionally, our patented filling point is separated from the ignition zone and engineered so that the jerry can spout is fully supported prior to releasing the fuel supply. This eliminates the usual splash and spills that would otherwise occur when fuel is decanted into the burner while simultaneously reinforcing the maximum fill line within the burner. EcoSmart Fire’s ethanol fireplaces release heat, carbon dioxide (the same stuff we exhale) and steam. Allowing you to enjoy a clean-burning flame without the soot, smoke, ash or other harmful substances emitted by traditional wood burning fireplaces. When selecting an installation location for your ethanol fireplace it is important to consider the required minimum room sizes and clearances. Please reference our installation manual for more information.

Do EcoSmart Fire ethanol fireplaces give off any fumes or gases?

Bioethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. Clean burning and eco-friendly, ethanol fuel releases heat, carbon dioxide (the same stuff we exhale) and steam.

Is the warranty the same length for both residential and commercial?

Yes, the warranty is 2 years from the date of purchase for both residential and commercial installations.